Frequently asked questions

Black Control Box is a service assistant for machines. It helps machine owners achieve worry-free ownership through automated maintenance and service support, while helping service companies strengthen customer relationships and manage service and sales activities more efficiently using real machine usage data.

No. You can start using Black Control Box without any hardware. The software provides a large part of the functionality and is designed as an open, easy starting point.

Service Assistants are optional, but they unlock much more value for both machine owners and service companies by automating machine data, maintenance tracking and real-time insights.

Service Assistants are quick-install devices that can be fitted to any machine in just a few minutes. They provide the essential machine data that delivers 90% of the value for 10% of the investment.

Depending on the selected insight level, this includes location, operating hours, work cycles, utilization, machine handling and battery care.

In short, the Service Assistant watches over the machine and provides the key data needed for transparent collaboration, faster service, smarter maintenance and preserving long-term machine value.

Pricing is tailored to the needs of each service company and its customers. The basic principle is simple: try first, pay later.

You get a sufficiently long free trial, including Service Assistants for testing. After that, you only pay when the Service Assistant is bringing real value.

Before your first payment, you can return the product and stop using it at any time. Try it first. Pay only when it works for you.

Yes. Black Control Box runs on European AWS infrastructure and protects data both in transit and at rest using industry-standard encryption.

Your company’s data is logically separated from other accounts, access is strictly controlled and logged, and BCB operates in line with GDPR requirements. Your data remains yours — we do not sell it or use it for third-party marketing purposes.

Yes — but they don’t have to. Every customer account is free, and the Service Assistant automatically builds the machine profile and collects relevant service and machine data in the background.

Machine owners can log in whenever they want to view their machines, history, documents and costs, but there is no need to regularly check the app. Important information and notifications can be sent directly by email.

Black Control Box is designed to remove service administration, not create new tasks for your customers.

You can manage your own machines — whether in stock or on rental — as well as every customer machine you are responsible for.

Depending on your preferences, you can also manage service jobs, digital documents, maintenance schedules, technical inspections and current technician activity in one system.

Black Control Box is built to fit around the way you already work. Use only what you need, keep the tools you prefer and connect other systems through integrations when required. Every action stays linked to the relevant machine and visible on one live map.

No. Black Control Box is built as an independent, open layer that works alongside the tools and systems you already use. It is integration-ready and does not force you to replace your existing workflow.

There are no lengthy onboarding processes or complex training requirements. Simply activate Black Control Box and start using it — it is designed to provide value from day one.

Work your way. BCB adapts around you.

No. No credit card, no contract and no commitment. Test Black Control Box first and pay only if you decide to continue.

Only after you have tested BCB and decided it brings value to your operation. No upfront risk, no hidden fees.

You stop paying. There are no long-term commitments or lock-ins — you pay only while BCB is actively bringing value to your business.