Get started with Black Control Box
Tell us about your company and service operation. We’ll help you choose the right setup and get your team up and running.
FAQ
Black Control Box is a service assistant for machines. It helps machine owners achieve worry-free ownership through automated maintenance and service support, while helping service companies strengthen customer relationships and manage service and sales activities more efficiently using real machine usage data.
No. You can start using Black Control Box without any hardware. The software provides a large part of the functionality and is designed as an open, easy starting point.
Service Assistants are optional, but they unlock much more value for both machine owners and service companies by automating machine data, maintenance tracking and real-time insights.
Service Assistants are quick-install devices that can be fitted to any machine in just a few minutes. They provide the essential machine data that delivers 90% of the value for 10% of the investment.
Depending on the selected insight level, this includes location, operating hours, work cycles, utilization, machine handling and battery care.
In short, the Service Assistant watches over the machine and provides the key data needed for transparent collaboration, faster service, smarter maintenance and preserving long-term machine value.
Pricing is tailored to the needs of each service company and its customers. The basic principle is simple: try first, pay later.
You get a sufficiently long free trial, including Service Assistants for testing. After that, you only pay when the Service Assistant is bringing real value.
Before your first payment, you can return the product and stop using it at any time. Try it first. Pay only when it works for you.
Yes. Black Control Box runs on European AWS infrastructure and protects data both in transit and at rest using industry-standard encryption.
Your company’s data is logically separated from other accounts, access is strictly controlled and logged, and BCB operates in line with GDPR requirements. Your data remains yours — we do not sell it or use it for third-party marketing purposes.